Wednesday, October 17, 2012

Delivery Services

We provide FREE deliveries within Kedah.

Outside Free Delivery Zones
A minimum surcharge will be imposed for deliveries to areas outside the free delivery zones.

Charges will be prompted while filling the order form. For certain areas, if the amount is not adequate, our customer service officer will contact and notify you before we proceed with the order.

We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas. However, we will give you advance notice in the event of such a rare occurrence.


Selangor
Areas
Minimum
Delivery Charges
Bandar Puncak Alam 
RM 35
Bangi 
RM 25
Banting 
RM 50
Cyber Jaya
RM 35
Dengkil 
RM 35
Jenjarom
RM 50
Kajang 
RM 20
Klang
 (Other than Town  Areas)
RM 20
KLIA / Sepang 
RM 80
Nilai 
RM 30
Port Klang

RM 20
Pulau Indah, Klang 
RM 30
Semenyih 
RM 30
Sungai Buloh 
RM 20
UPM  
RM 20 
Other Major Town
From RM50


Pahang
Areas
Minimum
Delivery Charges
Gohtong Jaya
 RM 50
Genting Highland
 RM 80
Kuantan
 RM 30
Other Major Town
from RM 30



Other States (Major Town)
Areas
     Minimum
Delivery Charges
Johor
from RM 30
Kelantan
from RM 30
Melaka
from RM 30
Negeri Sembilan
from RM 30
Perak
from RM 30
Perlis
from RM 30
Pulau Pinang  (Penang)
from RM 30
Sabah
from RM 50
Sarawak
from RM 50
Terengganu
from RM 30
Kuala Lumpur & Selangor
from RM30

*Kindly call us for areas that are not listed above.

Order Delivery Schedule
Order Delivery Schedule
(For Non-Peak Period Only)
Monday to Friday
Order Placed & Confirmed
Earliest Delivery Schedules
Before 12 noon
Same day after 2pm before 5pm
Between 12 noon - 5pm
Same evening after 7pm before 10pm
After 5pm
Next day before 12 noon
Saturday
Order Placed & Confirmed
Earliest Delivery Schedules
Before 12 noon
Same day before 5pm
Between 12 noon - 1.30pm
Same day before 9pm
After 1.30pm  
Next working day before 12 noon


Delivery On Sundays, Public Holidays And Special Occasions  (Peak Period)
(E.g. Valentine’s day, Mother’s day, Father’s day, Hari Raya, Deepavali, Christmas & Chinese New Year)

We provide FREE delivery for Sundays, Public Holidays and Special Occasions within FREE DELIVERY ZONES. 

There will be a surcharge of RM30 for areas Outside Free Delivery Zones.

Orders must be placed at least 2 days in advance for deliveries on Sundays, Public Holidays & Special Occasions as special arrangement is required.

We will do our utmost best to fulfill your requested delivery day and time. However in some cases, delivery may not be done within a specific time requested due to unforeseen circumstances beyond our control.

Cake Delivery
Please place your orders at least one working day prior to delivery date.

Same day is available but the flavour of the cakes will subject to stock availability.

Kindly note that for cake deliveries, there will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.


Cancellation Of Order
Cancellation of order must be made at least one working day in advance before the delivery date or a surcharge of 50% of the selling price will be charged.  Should the order be cancelled after delivery has been attempted, the full price will still be payable. 


Redirection Of Order
In the event that the original address given is wrong, the order may be redirected.  A surcharge of RM10 will be imposed for redirection of orders.


Terms & Conditions

We will not responsible for late or non delivery of the cake in the following circumstances:-
•The recipient of the order made is not present at the address given & there is no one else present to receive the delivery on behalf of the recipient.
•Recipient's info such as address & contact number provided is incorrect.
•Refusal from the recipient (should such situations occur, the purchase is considered delivered & no refunds will be made).
•During peak festivals such as Deepavali, Hari Raya, Christmas, Chinese New Year, Valentine's Day & Mother's Day where high demand for delivery is expected.
•Natural disaster, violence, warlike situations and/or reasons beyond our control.

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